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Shipping & Returns Policy – PatZuri

Last Updated: June 2026

Shipping Policy

At PatZuri, we are committed to delivering your order as quickly and efficiently as possible.

Order Processing

  • Orders are typically processed within 1–3 business days after payment confirmation.

  • During peak seasons, promotions, or holidays, processing times may be slightly extended.

Shipping Times

Estimated delivery times vary depending on your location:​​

  • United Kingdom: 5–15 business days

  • Europe: 7–20 business days

Please note that delivery estimates are not guaranteed and may be affected by customs procedures, carrier delays, weather conditions, or other unforeseen circumstances.

Tracking Information

Once your order has been shipped, you will receive a confirmation email containing your tracking number. Tracking updates may take a few days to appear.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information. PatZuri is not responsible for delays or losses caused by incorrect or incomplete addresses provided during checkout.

Lost Packages

If your package is lost in transit, please contact our customer support team. We will work with the shipping carrier to investigate the issue and find a suitable solution.

Return & Refund Policy

Your satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help.

Return Eligibility

You may request a return within 30 days of receiving your order if:

  • The item is unused and in its original condition.

  • The item is returned in its original packaging.

  • Proof of purchase is provided.

Non-Returnable Items

The following items cannot be returned:

  • Items marked as final sale.

  • Gift cards.

  • Personalized or customized products.

  • Products showing signs of use or damage caused by the customer.

Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery and provide:

  • Your order number.

  • Photos clearly showing the issue.

We will review the claim and offer a replacement, refund, or other appropriate resolution.

Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be issued to the original payment method.

  • Processing times may vary depending on your payment provider.

  • Shipping fees are generally non-refundable unless the return is due to our error.

Return Shipping Costs

Customers are responsible for return shipping costs unless:

  • The item received was defective.

  • The wrong item was shipped.

  • The product was damaged during transit.

Order Cancellations

Orders may be canceled before they are processed and shipped. Once an order has been shipped, it can no longer be canceled and must follow the standard return process.

Contact Us

If you have any questions regarding shipping, returns, or refunds, please contact our customer support team through the contact information provided on our website.

PatZuri
Elevate Your Style, One Accessory at a Time. ✨👜

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